Therapy Session

Payments

All applicable payments should be made prior to availing Manifestherapy services.

The user’s session booking(s) will not be confirmed till the payment is received by Manifestherapy.
For individual users, the fee per session is dependent on the selected psychological wellness expert.
For users who are accessing sessions through their organization, beyond their included sessions, the fee per session is dependent on the selected psychological wellness expert and specific arrangements with their organization.

Cancellation, Reschedule and Refund
As a Mental Health Platform, Manifestherapy strives to provide the user with the best possible service in order to maximize user satisfaction. Keeping that in mind, Manifestherapy’ s cancellation and refund policy ensures the highest possible flexibility for the user.
The user has the flexibility to
Reschedule the session
Cancel the session
Claim a refund on the cancelled session

Session Reschedule
Manifestherapy provides the user with the flexibility to reschedule their sessions to a later time. Any rescheduling request will be processed based on the time at which the user requests Manifestherapy to reschedule with respect to the scheduled time of the session and is explained in the table below.

Initiation of Session Reschedule Session Refund provided to the User

At least 24 hours in advance of the scheduled session – Free Reschedule.

3 Hours of the scheduled session – We charge 20% of the session for Rescheduling your session.

1 Hours of the scheduled session – We charge 30% of the session for Rescheduling your session.

At the Time of Beginning of the session – We charge 50% of the session for Rescheduling your session. 

Session Cancellation and Refund

Cancellation By the User

The user can cancel the session and claim a refund.

The refund amount provided to the user will be based on when the cancellation was initiated and is explained in the table below.

Initiation of Session Reschedule Session Refund provided to the User

At least 24 hours in advance of the scheduled session – 100% Session Refund

3 hours of the scheduled session – 60% Session Refund

1 Hours of the scheduled session – 30% Session Refund

At the Time of Beginning of the session – No Refund

For sessions cancelled at least 24 hours in advance, at the time of cancellation, the user has three options:

• Book a new session at the time of the cancellation with the same expert;
• Take a session credit on the user’s account on the Manifestherapy platform. This session credit can be used within the validity period to book a session with the same expert;
• Take a refund back to the user’s original method of payment, in cases where the user has made a payment for the session, by writing to hello@manifestherapy.in. 

Cancellation by Manifestherapy

If the session is cancelled by the Manifestherapy Team, the user will receive a full refund as well a Free Self-care guide by the Manifestherapy experts, regardless of the time at which the cancellation was done. 

Session Delayed/Technical Issues

If, due to an unforeseeable reason from Manifestherapy’s end, a booked session is not completed in its entirety by the Manifestherapy expert, the user may write to Manifestherapy at hello@manifestherapy.in  Refunds will be handled on a case-to-case basis.