At Manifestherapy, we are committed to respecting the privacy and confidentiality of the information that you entrust us with. Our Privacy Policy outlines the policies and procedures regarding the collection, use and disclosure of Personal Information from users. Please review this Privacy Policy carefully. In order to guarantee privacy to the client, we maintain the client’s anonymity and work in accordance with confidentiality policies to ensure that all personal and health information received is maintained and transmitted through a highly secure environment.

Nature of Service

Manifestherapy is a mental wellness platform offering psychological wellness services to individuals. The services include psychotherapy/counselling sessions from certified professionals, now through online sessions. Treatment approaches include but are not restricted to CBT, talk therapy and behavioural therapy and we believe in holistic healing, So all the three areas MIND, BODY, and SPIRIT will be covered.

Individual Details
To deliver services and enhance the user experience, the Platform may gather personal data from users, such as name, email address, and physical address.
In order to maintain its proper and secure operation, the Platform may also gather technical data, such as IP addresses, browser types, and operating systems.

How does your data reach us?
We collect your data through the following ways and can also comprise, but is not limited to:
1. When you sign up for an account on our website,
2. When you give us your personally identifiable information,
3. Throughout the course of the Services that We offer You,
4. When engage with the various Features available on Our Website,
5. Via HSP after consulting with them about the website or application,
6. By utilising cookies,
7. When you access our website or application, your browser or app sends us information that we gather, such as log data.

Information collected
We might collect the following data:
a. Personal information about the User, including but not limited to Name, Age, Date of Birth, and Medical Conditions
b. Contact and email details for the User;
c. Information about the User transmitted via the website.
For Practitioners or health Providers using Manifestherapy, we would collect your Name, Education, Specialization, address of practicing hospitals/clinics, Contact information, achievements,) Location, etc.
Use and Function of Personal Data
The main goal of gathering personal data is to make it possible for the Platform to offer services to its users. The acquired personal data may be used to recognise users, confirm users’ identities, facilitate user contact, and allow the Platform to offer support and other services.
The personal information may also be utilised by the platform to enhance user experience. To do this, use the To customise user experience, personalise content, and offer specialised recommendations, personal information is used.

The Platform may also use the personal data to email users with information about services, alerts, and marketing offers.

Without the user’s approval, no personal information will be sold or otherwise shared with a third party.

Consent
1. By using the Website or Application, giving us your personal information directly or indirectly through a Primary User, or accessing the Website or Application, you acknowledge that this Privacy Policy is a part of the Conditions of Use of the Website and the other Services.

By using this Website or Application, you hereby expressly agree to: I be bound by this Privacy Policy; and (ii) permit the use of your personal information in line with its terms.

2. You accept that You voluntarily and knowingly provide Us with Your Personal Information. If you use the Services on behalf of another person (such as your minor or adult child or in your capacity as that person’s legal agent), You warrant that the person (e.g., a person with mental illness) or the organisation (e.g., Your employer) is allowing You to accept this Privacy Policy on their behalf and (ii) give your consent to the collection, use, and disclosure of their Personal Information by Us in the ways set forth in this Privacy Policy. Furthermore, you agree that manifestherapy may use your personal information for the purposes specified in this document

3. You have the choice whether to give us the requested personal information. Additionally, if you notify us in writing of your decision to withdraw your consent, you will have the option to do so at any time. If You do not provide Us Your Personal information, or if you choose not to fulfil the goals for which you provided the information at any time after giving it to us, We may prevent you from utilising the website, application, or services for which the aforementioned Personal Information was requested.

5. We do not knowingly collect any Personal Information from children or minors through our website, since this would require a parent/legal guardian to fill their, own details, and the process shall go forward with the parents/legal guardian in contact.

Security
Through user interactions and the utilisation of online resources, the Platform provides mental health services.
The Platform makes every effort to keep user information safe and shield it from misuse or unauthorised access. All personal data is securely kept and only authorised staff members have access to it.

Additionally, the platform has security safeguards in place to safeguard customer information from online dangers including viruses, harmful attacks, and hacking.

Users acknowledge that no online platform is 100% safe and that they should use caution when disclosing personal information when using the Platform.

Privacy Statements for User and Practitioner:
Our platform is committed to protecting the privacy of its users and practitioners. We collect personal information from users and practitioners only if they voluntarily submit such information to us. We do not disclose any personal information to any third parties without the user’s or practitioner’s prior consent.

Changes to Privacy Policy:
Our platform reserves the right to change its privacy policy at any time. In case of any changes to the privacy policy, we will notify the users and practitioners via email and/or by posting the revised privacy policy on our website.

Casual Visitor’s Note:
For casual visitors, we collect only non-personal information such as browser type, referring site, and the date and time of each visitor request. We use this information to understand the general use of our website and to improve its content and services.

Website Terms:
The use of our platform is subject to our website terms, which are posted on our website. By using our platform, users and practitioners agree to be bound by these terms.

Client &Therapist Safety and Security Policy:
For protecting therapeutic relationship between client and therapist through this policy the following can be done: –

-In case of any threatening, self-harming or misbehaviour from the client during the Session the therapist has all the rights to record or take SS for evidence purposes.
-In case of any misleading or misbehaviour from our therapist the client has all the rights to record or take SS for evidence purposes.
-In case of any dispute between client and therapist it is suggested to be resolved or discontinue therapy the decision is on the therapist and client the Platform Manifestherapy plays no role and is not responsible for any personal disputes.

License and Certification Policy
Rehabilitation/Clinical Psychologist and Clinical Associates: – All the clinical Psychologists, Rehabilitation psychologists and Clinical Associates on the platform hold RCI Licences/registrations or Certifications.

Psychiatrists: – All the psychiatrists on our platform hold their professional medical degrees/licences.
Counselling Psychologist: – All our counselling Psychologist holds at least a Bachelor’s and Master’s along with professional certifications and PGb diplomas(based on preference) and hands on experience in dealing with clients.

Counsellor: – All our counsellors either have a bachelor’s or master’s in psychology along with experience and professional certifications.